Do you have questions about Design Market? You're on the right page, all answers are here:
> Design Market, how does it work ?
Design Market is a marketplace dedicated to pre-loved and vintage furniture. It offers a unique and fully secure trusted framework for the purchase of that type of furniture. Our website gathers thousands of professional sellers - galleries and antique dealers - all over Europe, which exclusively offer vintage design furniture from the 30s to the 2000s.
> What is the difference with classified ads?
On classified ads, vendors post their products directly for sale, without any control. If this allows many items listed, the risks are numerous and the quality is not always there: little or no control of the vendors, nor control of the items, often no integrated payment system, no shipping service, no customer service.
Design Market has defined a unique trusted framework, completely secured for the purchase of pre-loved and vintage furniture online, based on several control points: vetted sellers, product authentication by our experts, secure online payment, customer service, home delivery...
> How can I subscribe to Design Market's newsletter ?
To receive our Newsletter, nothing is easier ! Simply fill in your email address at the bottom of this page, in the box provided for this purpose. You will receive a email confirmation with a validation link and you will get a 20€ off discount coupon for your first order on the website !
> I do not receive Design Market emails, what can I do ?
If you do not receive our email, we recommand you to check in your spam folder, because our email can end up there by mistake (you can simply solve this problem by clicking on "This is not a spam" or by adding our email to your address book).
If the problem remains, please feel free to contact our customer service by referring you at the contact details at the bottom of the page.
> Where do the products come from?
All products offered on Design Market are pre-loved and vintage design furniture, from 1930 to 2000, sold by antique dealers and galleries: 20th century easy chairs, vintage sofas, dining tables, 1950s chairs, etc... We have set up partnerships with an important network of professional dealers in Europe, offering you a unique catalogue of vintage furniture online.
> What is the condition of the vintage furniture on Design Market ?
All products for sale on Design Market are authentic pre-loved and vintage items, in good working condition, ready to use. They have been checked by our professional experts.
Some items might contains imperfections, signs of wear, scratches or marks, in that case this is mentioned in the item description, or appears on the pictures provided.
If you do not find the answer to your questions, feel free to contact our customer service! Our contact details are at the bottom of the page.
> Are the products authentic?
Design Market offers only authentic vintage furniture and home furnishings: armchairs, chairs, sofas, tables, desks, mirrors, etc. You will not find any replicas on our website. All products are appraised by our team of professional experts that ensure the item is a real original vintage piece of furniture.
> I want to add an item to my wishlist, how can I proceed ?
Your wishlist allows you to group your favorite items among those that you saw on Design Market. So it allows to find your crushes more easily when you are ready to place an order. To add an item to your wishlist, you just have to go on the product information and to click "Add to my favorites" just below the pink button.
However, you will notice that an addition of a item to your wishlist does not mean that it is kept for you... Thus it may be possible that the item is not anymore available if you do not place order immediately.
> Can I book an item ?
The reservation of item is only available for the professional customers, not for the private individuals. To be sure to have the item that you spotted, we recommend you to place order as soon as possible, it still remains the safest solution!
If you are a professionnal customer, please contact our customer service that well be delighted to help you.
> I am a professionnal, how can I get a proforma invoice or a quotation ?
Please make your request to our customer service, by email ou by phone, by specifying the references of the items that you are interested in. You will find the reference of each item on the right just below the product description.
> How do i place an order? What are the payment means?
When you have found the piece of furniture you wish to purchase, click on "Add to cart" and follow the steps of the ordering process. You will be able to purchase online with different payment means and receive your order at home in a few clicks.
The payments means currently available are: Visa, Mastercard, American Express, Paypal and Bank transfer.
> I encountered a payment error, what I can do ?
There may be several reasons explaining why it happened ?
- Payment error : your bank reserves are insufficient or you exceeded the weekly or monthly authorized limit of this credit card. Please contact your bank to increase your payment ceiling in a few minutes, and you will be able to re-order. Or proceed to the payment with a different credit card.
- Input error : if you made an input error, our website will indicate it to you. You can reorder by checking the informations (credit card number, expiry date, cryptogram on the reverse)
- 3D Secure error : when you pay by credit card on our website, we process to a complementary checking of the buyer identity, by sending a texting message on your mobile phone. Then you have to enter this code on our website to validate the purchase. If you do not receive this texting message, it may means you have not indicated your number phone to your bank. Please, contact your bank to check it.
If this answer doesn't fit to your question, our Customer Service stays at your disposal by phone or by email. Our contact details is at the bottom of the page, do not hesitate to contact us !
> Can I cancel an order ?
If your purchase on Design Market does not please you, just send us an email to the address at the bottom of this page, specifying your name, the reference of your order, and we will proceed to the cancellation of your order, as well as your full refund. However, if your order has already been shipped (you will receive a notification email), you will be hold responsible for the shipping costs already incurred, which remain at your own charge.
> In which countries do you deliver ?
We deliver worldwide! However some remote areas or islands are difficult to access. We recommebd to call us to know how we can handle your request, according to the items that you want to order (for instance regions like North Africa, Middle East and some islands). For these delivery zones, you can contact our Customer Service whose contact details are at the bottom of the page.
> What are the shipping costs?
The shipping costs depend on the content of your order, your shipping address and the option of transport you choose. Generally, they are indicated on each product page above the "Add to cart" button. For orders outside Europe or USA, you need to add the product(s) to your cart and follow the steps to receive a free shipping quote by Email. You will then be able to finalize your order online.
In case of delivery to French overseas departments and territories and outside the European Union, customs duties and other import taxes may be payable. The necessary formalities and the payment of the said duties and taxes are at your entire charge, in addition to the delivery costs. We invite you to contact the customs agents of the importing country for more information.
> What are the shipping delays?
The pieces of furniture sold on Design Market are rare and fragile items, that need a bespaoke handling. Thanks to our network of specialized transporters, we offer a bespoke shipping service. Most of the time, the shipping generally takes place within 2 to 6 weeks (on average within 3 to 4 weeks in Europe), depending on the place of delivery and the items you ordered. Regarding brand new products, the shipping delay may vary and is displayed on each product page.
> How do I track the status of my order?
After your purchase online, you are kept informed of the progress of your delivery at regular intervals. By logging in to your account, you will also be able to track the status of your orders.
> I would like an express delivery, is this possible ?
The pieces of furniture sold on Design Market are rare and fragile items, that need a bespoke handling. In addition, Design Market mutualizes the deliveries to offer you the best shipping price. That is why our standard delivery times span from 2 to 3 weeks on average in Europe (being able to go 5 weeks).
However, if you wish an express delivery, please contact our customer service - address and phone number(coordinates) at the bottom of page - to get a personalized quote.
> I want to be delivered at a precise date, is it possible ?
Design Market works with specialized shippers and mutualizes shippings to offer you better pricing conditions. However, for a standard shipping rate, it's not possible to choose your delivery date. A carrier will contact you to arrange an appointment according to his itinerary.
If you need a dedicated shipping for an express delivery, this is an additional service that we can offer too. Do not hesitate to contact our customer service to find out more about our bespoke delivery services, see contact details at the bottom of this page.
> If I order several products, is the delivery grouped ?
The pieces on sale on Design Market come from professional galleries and antique dealers located all over Europe. The items are shipped independently of each other, and will arrive separately at your shipping address.
If you have a synchronized delivery requirement, on a specific date, we will be able to offer you a tailor-made shipping quotation, including a surcharge. In this case, do not hesitate to contact our customer service for more information - contact details at the bottom of this page.
> I was absent during the delivery of my order, how may I get it back ?
If you ordered a small product (lamp, accessory, etc.), it will probably be delivered by parcel, by postal service. In case of absence, a notice is left in your mailbox.
If you ordered a fragile or large item, it is delivered by a specialized shipper, by appointment. In case of absence, you must contact the shipper again to arrange a new appointment, if they have not already done so before you. However, we insist that it is very important to respect the time of the appointments scheduled for the reception of your orders.
If you are unable to arrange a new appointment for delivery, the product you ordered will be returned and this will lead to a cancellation of your order. We will refund the amount you paid, excluding return shipping costs that will remain at your own charge (equal to the one-way postage.
> I received an improper item, what can I do ?
We try to be as precise as possible in the description of products and to post pictures as faithful as possible, in order to avoid this type of inconvenience.
If you feel that the product delivered to you does not conform to the product that you saw on our website when you purchased the item, you have 48 hours after delivery to send us your complaint by email, with pictures attached proving this non-compliance. If onfirmed by our services, you will have the choice between two options:
- Full refund: after returning the item, you will be refunded as soon as the piece has been received by the dealer
- Financial compensation: You can choose to keep the product, and we will offer you a partial refund depending on the type of non-compliance.
> The product I ordered doesn't suit me, how can I return it ?
If the product you have purchased does not suit you once delivered, you have a 14-day return period.
If you want to return an item, simply write us an email to the address of our customer service indicated at the bottom of page. We will take care of organizing the return of large products, and we will leave you the care to organize the return of small products received by parcel. Your refund will occur when we receive your product in return. Please note, however, that the return costs will be at your charge, and will be equal to the shipping costs you first paid when you bought the product on the website.
> Is the payment secure? What are the means of payment?
Design Market allows you to pay for your purchase online in a 100% secure way *, in partnership with BNP PARIBAS, without any risk of capture or reuse of your confidential data:
- Your payment information is not stored on our servers and remains totally confidential
- All information sent during your payment is encoded and encrypted
* : Compliance with PCI-DSS (Payment Card Industry Data Security Standards)
The payment means offered to date are: Credit card (Visa, Master Card) and bank transfer.
> Is my personal data protected ?
Of course! Design Market is compliant with users data-protection and GDPR. This way, your personal data is transmitted by using both encryption technologies and data based on the latest standards, in particular SSL technology (Secure Socket Layer). Your personal data always remain protected and totally confidential.
> I am a private individual, can I sell my products on Design Market ?
Unfortunately, our website only accepts products coming from professional sellers (antique dealers, design galleries). You cannot sale your items on our website and we do not buy items from private individuals.
> I am a professional dealer. How can I sell my products on Design Market?
If you are a professional dealer, you can contact us here, we will reply quickly. If your products match our editorial line, we can sell them on Design Market and find many buyers for you.
If you are an individual with no professional status, unfortunately, you cannot sell your products on our platform.
> I have a question, how can I contact you ?
If you have any questions, you can contact our Customer Service by phone or email. At the bottom of this page, you will find the phone number and the opening hours of our Customer service.
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