Do you have questions about Design Market? You're on the right page, all answers are here:
1. Design Market, how does it work?
Design Market is a platform dedicated to authentic Vintage Design furniture. It offers a unique and fully secure trusted framework for the purchase of that type of furniture. Our website gathers hundreds of professional dealers - galleries and specialized antique dealers - all over Europe, which exclusively offer vintage design furniture from the 30s to the 90s. No counterfeits for sale on our website.
2. What is the difference with classified ads?
On classified ads, vendors post their products directly for sale, without any control. If this allows many items listed, the risks are numerous and the quality is not always there: little or no control of the vendors, nor product authentication, often no integrated payment system, no shipping service, etc.
Design Market has defined a unique trusted framework, completely secured for the purchase of Vintage Design pieces of furniture, based on several control points: merchant control (sales conditions and ethical charter), product authentication with experts, secure online payment, customer service, home delivery...
3. Where do the products come from?
All products offered on Design Market are authentic vintage design furniture, from 1930 to 1990, sold by antique dealers and specialized galleries: 20th century easy chairs, vintage sofas, dining tables, 1950s chairs, etc... We have set up partnerships with an important network of professional dealers in all Europe, offering you a unique catalogue of 20th century design furniture.
4. Are the products authentic?
Design Market offers only authentic products: armchairs, chairs, sofas, tables, desks, etc. You will not find any copy on our website. All products are authenticated by a team of independent professional experts before being put on sale on our website. And if you wish so, we can even provide you with a certificate of authenticity established by an independent expert (optional extra fee, price available upon request).
5. How do i place an order? What are the payment means?
When you have found the piece of furniture you wish to purchase, click on "Add to cart" and follow the steps of the ordering process. You will be able to purchase online with different payment means and receive your order at home in a few clicks.
The payments means currently available are: Visa, Mastercard, American Express and Bank transfer.
6. What are the shipping costs?
The shipping costs depend on the content of your order, your shipping address and the option of transport you choose. Generally, they are indicated on each product page above the "Add to cart" button. For orders outside Europe or USA, you need to add the product(s) to your cart and follow the steps to receive a free shipping quote by Email. You will then be able to finalize your order online.
7. What are the shipping delays?
The pieces of furniture sold on Design Market are rare and fragile items, that need a special handling. Thanks to our network of specialized transporters, we offer a bespoke shipping service. Most of the time, the shipping generally takes place within 2 to 6 weeks (on average within 3 to 4 weeks in Europe), depending on the place of delivery and the items you ordered.
8. Is the payment secure? What are the means of payment?
Design Market allows you to pay for your purchase online in a 100% secure way *, in partnership with BNP PARIBAS, without any risk of capture or reuse of your confidential data:
- Your payment information is not stored on our servers and remains totally confidential
- All information sent during your payment is encoded and encrypted
* : Compliance with PCI-DSS (Payment Card Industry Data Security Standards)
The payment means offered to date are: Credit card (Visa, Master Card) and bank transfer.
9. How do I track the status of my order?
After your purchase online, you are kept informed of the progress of your delivery at regular intervals. By logging in to your account, you will also be able to track the status of your orders.
10. Is there a Customer Service?
Of course. If you have any questions, you can contact our Customer Service through various channels: email, chat, or telephone. Contact us at the bottom of this page.
As soon as you arrive on the website, and until the delivery of your products, our Customer Service is at your disposal to assist you throughout your journey on Design Market.
11. I am a professional dealer. How can I sell my products on Design Market?
If you are a professional dealer, you can contact us here, we will reply quickly. If your products match our editorial line, we can sell them on Design Market and find many buyers for you.
If you are an individual with no professional status, unfortunately, you cannot sell your products on our platform.
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