Shipping & Returns

Customized Delivery

Delivery via specialized shippers

An original vintage furniture is a unique and irreplaceable object. Therefore we pay special attention to the delivery of your order, working with specialized shippers, selected according to the type of products to be delivered.

Shipping delay

The delivery of your order takes place within 1 to 6 weeks (2 to 3 weeks on average in Continental Europe), depending on your delivery address and the nature of the items ordered.

For example, for small items that can be shipped by parcel (accessories, lighting, etc.), you can be delivered in a few days anywhere in Europe!

Delivery Area

We can deliver worldwide with a few exceptions! In particular, for a delivery on an island and in the following areas, additional fees will be charged: 

• France: Corsica and areas outside Metropolitan France
• Germany: all German islands
• Spain: all Spanish islands, Ceuta and Melilla
• United States: Hawaii, Alaska
• Greece: all Greek islands
• Italy: all Italian islands
• Portugal: Madeira and Azores
• United Kingdom: Channel Islands, Isle of Man, Shetlands and Scottish Islands
• Areas outside the European Union

If you have any questions, you can contact our customer service.

Delivery of small items

The delivery of small items is made in parcels, by postal service, depending on the country of delivery (DHL, UPS, etc.). In case of absence, a delivery slip will be left in your mailbox. You can pick up your parcel at the designated post office.

Delivery of bulky items

The delivery of bulky items is made via specialized shippers (in a wooden box or under blanket).

By default, your order will be delivered to you on the ground floor, on the sidewalk. We invite you to foresee the assistance of one or more people if necessary to transport the item inside your home.

You can also choose our "in home" delivery service, when it is available.

In-home delivery and installation

For some items, Design Market offers you an "in-home” delivery option and an option to install the items. If you select one of these options, our delivery people will be able to deliver your furniture inside your home and even install it.

If you would like more information on deliveries, please refer to the "Shipping Policy" appendix in our terms and conditions of sale. You can also contact our customer service.

Returns

The items you ordered do not exactly meet your expectations? No problem.

At Design Market you have 14 days after delivery to cancel your order and obtain a refund of your purchase (retraction available only for orders delivered in a European Community country).

As a preventive measure, we invite you to examine in detail the content of your delivery in the presence of the deliverer, and to express your reservations on the delivery slip or directly with the shipper within 48 hours if necessary.

For more information, we invite you to read our "Return Policy" appendix in our terms and conditions of sale.

Return of small items

If you want to withdraw following the purchase of a small items that has been delivered to you in a parcel, you will be responsible for returning the parcel by your own means. Our customer service will give you the return address.

Upon receipt of your shipment and verification of the returned items, you will be fully refunded for your order. Simple, isn’t it!

Return of bulky items

For the return of large products, we will assist you by organizing the return ourselves! We will ask a specialized shipper to pick up the item at your address. Please note that in this case, the return shipping costs will be at your expense and equal to the initial shipping costs.

Once the item is collected and delivered to us, you will be refunded the amount of your order, on which we will deduct the return shipping costs.

If you would like more information about withdrawals, we invite you to read the "Return Policy" appendix in our terms and conditions of sale. You can also contact our customer service.